You said: ‘Difficulties getting through on the telephone’
We did: We are moving over to a cloud-based telephone system in the next three months. The benefits of this are that you will no longer hear the engaged tone, you will have the option to leave the queue and the system will automatically ring you back to save you holding on to the phone for a receptionist to answer. We will keep the Farnsfield number and the Hill View number but at busy periods your calls may be answered by staff at either site. Please be reassured they will have access to the same clinical system.
We are looking to move to a partial triage system; you will still be able to see the GP of your choice but for acute issues you may be signposted to the right person first time. You will also still have the option to contact us digitally for non-urgent clinical issues or admin issues. The link for this is https://florey.accurx.com/p/C84656
You said: ‘You are having problems with your phone lines’
We did: We worked closely with our provider to ensure the engaged tone was heard when all our lines were busy and also we ensure that there are two open incoming lines at all times.