To register for SystemOnline you need to pop in to reception with photo ID or NHS number. When you've done that, click on the "systmonline" logo above and you will be redirected to the website. On this website you can book and cancel appointments, order repeat prescriptions and access further options.

Appointments to see a doctor, nurse or healthcare assistant at Hill View Surgery can be made in person, over the telephone or online.

Routine appointments can be made by contacting the surgery where you will be offered the next available appointment.

If you are wanting an appointment sooner than a routine slot, same day appointments can be made on the day by phoning the surgery from 8am onwards.

If you have any other queries please contact the surgery.

                                                               Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment slot to someone else.   

                                                               Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.   

                                                              Telephone calls
We can organise telephone consultations for our patients if required. Please call us at the surgery to arrange. You can choose to talk to a specific doctor or nurse or a healthcare assistant, subject to availability. You may be asked to call back or leave a telephone number where we can call you back once the doctor/nurse/healthcare assistant is available.

Whilst we encourage our patients to come to the surgery, where we have the equipment and facilities available, we do appreciate this is not always possible.You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it. They will also decide how urgently a visit is needed and may refer you to the Acute Home Visiting Service where a community professional will visit you. You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby, or if you are newly registered with a GP and have a child under five years old.

Sickness Certificates
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the .Gov website

 Evidence that you are sick
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay). It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise. If your employer has any doubts, they may still ask for a medical certificate from your GP.

All our referrals are discussed by our clinical team to determine how is best to treat you and if there is any other options that may be available. They are then emailed securely to our referral management centre and they will contact you to offer an appointment at a hospital and time of your choice. Please note they may call from a blocked number. However if the appointment is urgent or it is a private appointment, we will make the appointment for you and then you will be asked to collect the letter from the surgery at take it to your appointment with you.

For those patients with private medical insurance you may wish to tell your doctor as you may wish to arrange a private referral.